HELP AND CONTACT

Quick Message

It's better if we know who are we responding to!
We need it so we can respond to you!
Go all-in with the details!
Only fill in if you would like us to contact you.

Social Media

Phone Support

+1 7073617980
We will help you with anything you need!

*Currently Unavailable – due to ongoing maintenance*

Answers to questions you may have

When will my item arrive?

STANDARD SHIPPING

United States (7 – 21 Business Days)
Canada (10 – 25 Business Days)
United Kingdom (10 – 25 Business Days)
Australia (10 – 25 Business Days)
New Zealand (10 – 25 Business Days)

PREMIUM SHIPPING – Currently only available for the United States.

United States (2 – 8 Business Days)

Click HERE for the rest of the world.

Where are my items being shipped from?

Majority of our products ship from our warehouse in China.

We have warehouses in China, Italy, France, Belgium, Russia, and the United States.

Regardless of where your item ships from it will always have a tracking number with it so you can track it.

When will you ship my item?

Each and every item that we sell is subject to 24 – 72 hours handling time.

We start fulfilling orders immediately after we receive them.

Note:
In extremely rare occasions we might take up to 5 days to ship your order.

Will I receive a tracking number?

Yes.

Absolutely each and every order will come with a free tracking number.

As soon as we have shipped your product we will send you your tracking number.

Which shipping company do you use?

We will use random shipping companies to deliver your item to you.

It depends on where you are located.

Regardless, your item will always have it’s Shipment Insurance and you will always be covered with our 30-Day Money-Back Guarantee.

Will my items be shipped in one package?

In extremely rare occasions we might ship your items in separate packaging for security purposes.

If the items you have purchased could brake in one package we will ship them in 2 or more separate packages to ensure they arrive in good condition.

Do you ship outside the United States?

Yes we do!

Shipping costs are the same!

Delivery times are visible in our Shipping Information page.

How do I cancel my order?

As we are constantly trying to bring you the best customer experience possible, sometimes canceling an order can be quite a challenge.

In order to cancel an order we recommend you contact us at orders@molleos.com as soon as possible.

We will only be able to cancel the order if it has not yet been shipped.

If your order has already been processed and fulfilled we will not be able to cancel it. 

How do I return an item?

Important:
In order to return your item back to us the item must be in it’s original packaging and if 30 days have passed since you received your item it will no longer be eligible for return.

  1. Contact us at returns@molleos.com – provide us with images and a quick message saying you’d like to return your item.
  2. We will check the images and let you know if you are eligible for a return or a direct refund!
I received an incorrect item!

If you have received an incorrect item make sure to contact us at orders@molleos.com.

We will help you out and come to a solution in no time!

The item I received is not as described.

If you have received a product that is not as it was described in the product page please contact us!

Send us an e-mail at orders@molleos.com with a few images of the product and a message explaining your situation.

We will find a solution in no time!

Will I have to pay for customs fees?

Very very rarely.

In extremely rare occasions you might need to pay for customs fees.

Items are missing from my order!

If you purchased more than 1 item and you receive an incomplete package do not worry!

We would occasionally ship out orders in separate packages for security purposes.
In such cases you should have received 2 or more tracking numbers for each separate package coming your way.
We recommend you wait for the other packages to arrive.

If you still need assistance feel free to contact us at orders@molleos.com.

I can't find an item I was looking for on your website anymore. Is it still available?

If you were looking for a product that you had your eyes on but are not able to find it anymore we have most likely discontinued offering it due to various reasons.

If you need more help finding the product you need, please feel free to send us an e-mail at support@molleos.com and we will come up with a solution for you!

What does Out of Stock mean?

That means that the item is currently not available. It means also that the item has recently sold out and is awaiting to be re-stocked.

If you really like the item you have your eyes on feel free to contact us and we will come up with a solution for you!

My item stopped working.

If your order stopped working correctly, has defects, or you just don’t like it – contact us!

Send us an e-mail at orders@molleos.com and we will find the best solution for you!

My item arrived damaged.

If your order arrived damaged worry not!

Simply send us a few shots of the item at orders@molleos.com we will have a look at them and we will decide wether to issue you a direct refund or go through a return process.

Can I pay in my local currency?

We accept payments in USD (United States Dollar – $)

You will still be able to place your order using your card no matter in which currency.

Currency conversion may be applied and your order will go through.

SHOPPING ADVICE

Shopping with an account is always better!

Create Your Account for a better shopping experience!
Receive newsletters with our newest arrivals, discounts and deals, Special coupons that will apply only for you and much more!
It is also makes it so much easier for our customer service agents to take care of you.

Helping you navigate

A little about ourselves