Frequently Asked Questions

Most important questions

When will I receive my item?

STANDARD SHIPPING

United States (7 – 21 Business Days)


PREMIUM SHIPPINGCurrently only available for the United States.

United States (2 – 8 Business Days)

Where does my item ship from?

Majority of our products ship from our warehouse in China.

We have warehouses in China, Italy, France, Belgium, Russia, and the United States.

Regardless of where your item ships from it will always have a tracking number with it so you can track it.

When will you ship my item?

Each and every item that we sell is subject to 24 – 72 hours handling time.

We start fulfilling orders immediately after we receive them.

Note:
In extremely rare occasions we might take up to 5 days to ship your order.

Will I receive a tracking number?

Yes.

Absolutely each and every order will come with a free tracking number.

As soon as we have shipped your product we will send you your tracking number.

Which shipping company do you use?

We will use random shipping companies to deliver your item to you.

It depends on where you are located.

Regardless, your item will always have it’s Shipment Insurance and you will always be covered with our 30-Day Money-Back Guarantee.

Standard vs Premium Shipping

STANDARD SHIPPING(7 – 21 Business Days Delivery) – $3.99

PREMIUM SHIPPING (2 – 8 Business Days Delivery) – $3.99

 

Will my items come in one package?

In extremely rare occasions we might ship your items in separate packaging for security purposes.

If the items you have purchased could brake in one package we will ship them in 2 or more separate packages to ensure they arrive in good condition.

Do you ship outside the United States?

We ship only to the United States Currently.

How do I cancel an order?

As we are constantly trying to bring you the best customer experience possible, sometimes canceling an order can be quite a challenge.

In order to cancel an order we recommend you contact us at orders@molleos.com as soon as possible.

We will only be able to cancel the order if it has not yet been shipped.

If your order has already been processed and fulfilled we will not be able to cancel it. 

How do I return an item?

Important:
In order to return your item back to us the item must be in it’s original packaging and if 30 days have passed since you received your item it will no longer be eligible for return.

  1. Contact us at returns@molleos.com – provide us with images and a quick message saying you’d like to return your item.
  2. We will check the images and let you know if you are eligible for a return or a direct refund!
Do I have to pay customs fees?

Yes, but only in extremely rare occasions.

Shipping Price?

Shipping costs for orders under $50 is currently $3.99.

Orders that are above $50 will have Free Shipping available at checkout.

Other frequent questions

My item has a lot of variants, which one should I choose?

The one you like the most. It doesn’t really matter as long as the item is in stock. If you need more assitance contact us!

Can I Change My Order Or Other Information Like Address After Placing The Order?

We highly encourage you to make sure everything is correct before placing your order. As we are constantly trying to bring you the best possible customer experience – changing an address for an order that has already been placed could be quite a challenge.However, contact us at orders@molleos.com if you need assistance and we will try and react. If your item has already shipped we will not be able to apply any changes.

What Should I Do If Do Not Receive a Confirmation Email After Placing My Order?

Please make sure your email is correct when you place an order. Kindly check your SPAM folder to see if your confirmation email was sent there. If there is still no confirmation email, please send an email to our support team at shipping@molleos.com

My tracking number is not showing any information, why?

There will only be movement after 3 to 8 business days, once Customs clears, if your product was not shipped with Priority Shipping.

What Happens if I’m Not Home When My Item Is Delivered?

Anyone at home can receive the package on behalf of the main customer. Usually, the postman will leave a collection slip if nobody is at home and you may collect your parcel at your nearest post office.

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